Shipping & Return Policy

Delivery Information

  • We deliver only in the United Arab Emirates.
  • The delivery takes 5 to 7 business days.
  • There is a standard AED25 delivery charges.
  • Free delivery is available only for orders equal to or above AED250.

Cancellation Policy

PlayandLearn.ae believes in helping its customers as far as possible and therefore, we have a liberal cancellation policy.

Under this policy:

CANCELLATIONS WILL BE CONSIDERED ONLY IF THE REQUEST IS MADE WITHIN 24 HOURS OF PLACING AN ORDER. However, the cancellation request will not be entertained if the order has been communicated to the vendors/merchants and they have initiated the process of shipping them.

There is NO CANCELLATION OF ORDERS that include customized products.

NO CANCELLATIONS are entertained for those products that the PlayandLearn.ae marketing team has obtained on special occasions like Eid, Birthday, and other seasonal items. These are limited occasion offers and therefore cancellations are not possible.

In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.

Return & Refund Policy

ORDERS DELIVERED & ACCEPTED BY THE CUSTOMER CANNOT BE REFUNDED.

Therefore, please check all the specifications of the item before placing an order. In case, if the product description and the images are not enough, do not hesitate to contact us prior to placing an order.